Job Location: Bengaluru

Experience: 7+ Years

Key Responsibilities

• Support the onboarding of new customer and business use cases onto existing Dynamics 365 environments.

• Act as a day‑to‑day technical contact for teams using Dynamics 365, answering questions related to:

  • Platform capabilities and constraints

  • Configuration options and recommended usage patterns

  • Common integration and customization approaches

• Assist with Dynamics 365 application configuration, including entities, forms, views, and workflows.

• Support integration of Dynamics 365 solutions with other enterprise systems, following established patterns and guidance.

• Ensure use cases align with existing governance, security, and compliance requirements, escalating exceptions when needed.

• Assist with solution packaging, deployment, and environment lifecycle activities under defined release processes.

• Partner with senior engineers, platform teams, and support groups to resolve onboarding or operational issues.

• Contribute to documentation, FAQs, and onboarding guidance that improve the customer adoption experience.

• Identify recurring issues or friction points and raise them to senior team members for improvement.

Required Experience & Skills

• Hands-on experience working with Microsoft Dynamics 365 in a professional or enterprise setting.

• Working knowledge of Dynamics 365 fundamentals, including:

  • Model‑driven applications

  • Dataverse concepts

  • Solutions and basic environment separation

• Experience supporting or enabling multiple users or teams on a shared Dynamics 365 platform.

• Ability to explain technical concepts clearly to non‑expert users and customer teams.

• Familiarity with basic integration concepts involving Dynamics 365 and external systems.

• Understanding of platform controls and guardrails, including environment usage and controlled customization.

• Strong collaboration skills and willingness to work within established standards and guidance.

• Ability to balance responsiveness to customers with adherence to platform stability and control requirements.

Nice‑to‑Have Experience

• Exposure to Power Platform components such as Power Automate or Power Apps.

• Familiarity with Dataverse security roles and access provisioning concepts.

• Experience assisting with solution deployments or release activities.

• Experience supporting case management, customer service, or workflow‑based Dynamics 365 use cases.

• Basic understanding of governance concepts such as environment strategy or controlled connectors.

• Experience working in a regulated or enterprise technology environment.

• Interest in developing deeper expertise in Dynamics 365 or platform engineering over time.